Generally, unless otherwise agreed, our quote covers surface preparation – such as building washing, filling cracks and holes, sanding surfaces between coats, and applying sealers/primers. This is the most time-consuming part of our job and without proper surface preparation, the coatings will not last and early paint failure may occur.
Yes, 3 Colours warrants to the customer, for a period of five years from the date of the contract, subject to certain limitations, we will repair cracking, peeling or chipping paint resulting from faulty surface preparation or application of the coating system.
Our warranty document that is supplied with the quotation includes the limitations where the warranty does not apply, this includes issues that arise from damage caused by incorrect cleaning procedures such as abrasive cleaning agents. To ensure that this does not happen, we supply all our customers with a cleaning guide on how to care for paintwork.
Generally, quotations should not be provided without a prior visual inspection of the property. A visual inspection assists us to determine the condition of the substrate, so we can accurately quote for the works. The inspection also provides us with the opportunity to document any building issues upfront.
Home Building Compensation Fund Insurance (HBCF) is compulsory insurance the painter is required to obtain on your behalf for works that cost more than $20k. It is the painter’s responsibility to purchase the certificate of insurance on your behalf. As it is for the benefit of the owner. The insurance covers owners for up to six years in the case of incomplete or defective work and the contractor company has become insolvent, disappeared or has died.
Legally a painting company cannot ask for more than 10 per cent of the value of the works for a deposit. The payment should be made in progress payments with sign off at each stage to ensure you are happy with the works.
When you ask for house painting quotes from the contractors, they will often give you the lowest possible quote in order to get the job, however, they may be using low-quality paints as good quality paint will result in a higher quote. 3 Colours is a Dulux Accredited painter which means we use Dulux products on all our jobs. As well as our 5-year workmanship warranty, Dulux Paints also come with their product warranty.
Having been involved in the property industry for over 35 years and seen it all I was both surprised and amazed at the quality of service from 3Colours. The professionalism of their staff was above reproach. They painted most of my internal private residence including painting over exposed timber beams and wall panelling. At all times their tradesman respected my home and when finished left after a thorough cleaning. I have no hesitation in recommending 3Colours Painting Service.
We have used 3 Colours three times over 12 years – twice to paint the entire outside and once the entire inside of our house. On each occasion, the quality of the work has been first-class, particularly from senior painters Duane and Gerard in 2020. 3 Colours are not the cheapest painters, but they represent very good value for money, given the high standrad of their work. I heartily recommend them, particularly where quality matters.
This was a first-class experience from the word go. The quote was detailed and all questions were answered. The painters were very pleasant to have in our home. Their work was excellent and they left our house clean and tidy when they left for the day. They worked quickly. This has been an exceptional experience and we would not hesitate to recommend 3 Colours Painting Services to anyone.
We have now a fantastic ‘good as new’ painted house. Incredibly professional work and a delightful attitude with the team. The next house in our small avenue is using 3 Colours and the job looks fantastic.
Your team was absolutely fantastic. Great attention to detail, very pleasant to deal with, very reliable, always left the house clean and tidy. Our next job will be painting the outside of the house and we’ll definitely be getting you to quote.