Generally, unless otherwise agreed, our quote covers surface preparation – such as building washing, filling cracks and holes, sanding surfaces between coats, and applying sealers/primers. This is the most time-consuming part of our job and without proper surface preparation, the coatings will not last and early paint failure may occur.
Yes, 3 Colours warrants to the customer, for a period of five years from the date of the contract, subject to certain limitations, we will repair cracking, peeling or chipping paint resulting from faulty surface preparation or application of the coating system.
Our warranty document that is supplied with the quotation includes the limitations where the warranty does not apply, this includes issues that arise from damage caused by incorrect cleaning procedures such as abrasive cleaning agents. To ensure that this does not happen, we supply all our customers with a cleaning guide on how to care for paintwork.
Generally, quotations should not be provided without a prior visual inspection of the property. A visual inspection assists us to determine the condition of the substrate, so we can accurately quote for the works. The inspection also provides us with the opportunity to document any building issues upfront.
Home Building Compensation Fund Insurance (HBCF) is compulsory insurance the painter is required to obtain on your behalf for works that cost more than $20k. It is the painter’s responsibility to purchase the certificate of insurance on your behalf. As it is for the benefit of the owner. The insurance covers owners for up to six years in the case of incomplete or defective work and the contractor company has become insolvent, disappeared or has died.
Legally a painting company cannot ask for more than 10 per cent of the value of the works for a deposit. The payment should be made in progress payments with sign off at each stage to ensure you are happy with the works.
When you ask for house painting quotes from the contractors, they will often give you the lowest possible quote in order to get the job, however, they may be using low-quality paints as good quality paint will result in a higher quote. 3 Colours is a Dulux Accredited painter which means we use Dulux products on all our jobs. As well as our 5-year workmanship warranty, Dulux Paints also come with their product warranty.